Privacy policy

Privacy Policy

Last Updated: June 5, 2026

Quick Summary for Our Shoppers

We value your privacy above all else. To run our online store, we use Shopify to securely process your payments, manage your account, and ship your orders. We never sell your personal details to random third parties. We only collect the necessary information required to give you a great shopping experience and get your items to your doorstep safely.

True Design by Karen ("we," "our," or "us") operates this store and website to provide you with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from us.

1. Personal Information We Collect

  • We collect information that identifies or can reasonably be linked to you. We do not collect anonymous or completely de-identified data. Depending on how you interact with our store, we may collect:
  • Contact Details: Your name, email address, phone number, billing address, and shipping address.
  • Financial Information: Credit/debit card numbers and payment confirmations (all processed securely—we never store your raw credit card numbers).
  • Account Information: Your username, password, security questions, and settings.
  • Transaction History: The items you view, add to your cart, add to your wish list, purchase, or return.
  • Device & Usage Data: Your IP address, browser type, network connection, and how you navigate our website (collected via cookies).
  • Communications: Any details you share when contacting our customer support team.

2. How We Collect Your Information

We collect data from a few transparent sources:

  • Directly from you: When you make a purchase, create an account, or email us.
  • Automatically: Through cookies and similar tracking tools when you browse our store.
  • From our partners: Via secure service providers (like payment processors and shipping carriers) who help run our store.

3. How We Use Your Information

We only use your personal details to run our business efficiently and securely:

  • Order Fulfillment: To process payments, ship your packages, handle returns, and send order updates.
  • Customer Support: To answer your questions and resolve issues.
  • Security & Fraud Prevention: To keep our checkout secure and detect malicious or fraudulent activity.
  • Marketing (Optional): To show you products you might like or send promotional emails. You can opt out of marketing emails at any time by clicking "Unsubscribe."

 

4. Sharing & Disclosing Information

We do not sell your data for profit. However, we do share necessary details with trusted partners to fulfill your orders:

  • Our Platform (Shopify): Shopify hosts our store and securely processes your information.
  • Service Providers: Delivery companies (e.g., USPS, UPS, FedEx) and secure payment gateways.
  • Business & Marketing Partners: To show you relevant advertisements based on your interests. You can opt-out of targeted advertising by clicking Opt Out Here.
  • Legal Compliance: Only if required by law, a subpoena, or to protect our legal rights.

Our Relationship with Shopify

Because True Design is powered by Shopify, Shopify may use data from your interactions with our store—alongside your data from other Shopify stores you visit—to offer enhanced features (like autofill checkout). Shopify acts as a data controller for these specific features. To learn more or exercise your rights, you can visit the  Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

 

5. Third-Party Links & Children's Privacy

Third-Party Sites: Our store may contain links to other websites (like social media platforms). We are not responsible for their independent privacy practices.

·      Children’s Data: Our store is not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If you believe a minor has shared data with us, please contact us for immediate deletion.

 

6. Security, Retention, & Your Rights

Security & Retention

While no internet transmission is 100% impenetrable, we use industry-standard security practices to protect your data. We only keep your information for as long as necessary to manage your account, fulfill orders, or comply with legal and tax obligations.

Your Rights & Choices

Depending on where you live (such as California, the UK, or the European Union), you may have the following rights:

  • Right to Access / Know: Request a copy of the data we hold about you.
  • Right to Delete: Request that we erase your personal information.
  • Right to Correct: Ask us to update incorrect or outdated information.
  • Global Privacy Control (GPC): We honor GPC opt-out signals from browsers configured to block automated tracking.
  • To exercise any of these rights, please reach out to us using the contact info below. We do not discriminate against anyone for exercising their privacy rights.

7. International Transfers & Complaints

International Transfers: If you live in the UK or EU, please note that your data may be securely transferred and stored outside your home country (including to the US). We use approved standard contractual clauses to ensure your data stays protected.

Complaints: If you are unhappy with how we process your data, please contact us first so we can fix it. You also have the right to lodge a complaint with your local data protection authority.

8. Contact Us

For any privacy-related questions, data requests, or concerns, please contact us at:

  • Email: karen@mytruedesign.com
  • Mailing Address: True Design, 391 Glen Farm Lane, Lake Zurich, IL, 60047, USA